KPI DEVELOPMENT

Defining Organisation Success & Providing Measures of Success

Defining success and measures of performance is fundamental is assessing organisational and individual output. Often it is difficult to identify appropriate measures of performance, and some individuals in organisations have no output indicators at all. We work with organisations to develop KPIs, creating systems to measure organisational and individual performance, providing greater control and insight into business practices.

Measuring performance should always be more than examining profits, and profit margins. Key Performance Indicators include measures of process time, productivity, output, accuracy, speed and satisfaction. When working with clients we identify what KPIs are appropriate, relevant and reasonable for their organisation, and we also collaborate to identify what levels of performance would be considered as acceptable.

KPI development also involves revisiting organisations 6 months following the initial activity to ensure the measures are being effectively utilised, and to identify how performance can further be improved.

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